Privacy Policy
Effective Date: August 14, 2026
Only Elevation Cleaning Services (“Only Elevation,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit onlyelevation.com, request an estimate, book a cleaning service, contact us, or otherwise interact with our business.
Information We Collect
We may collect:
• Contact information, including your name, telephone number, and email address.
• Service information, including your service address, cleaning preferences, property details, requested services, appointment information, and instructions you provide.
• Transaction information, including invoices, payment status, and limited payment-related information. Complete payment-card information is processed by our payment-service providers and is not stored directly on this website.
• Communications you send by telephone, email, forms, booking tools, or customer-service channels.
• Technical information, such as IP address, browser type, device information, referring pages, website activity, and cookie or analytics data.
How We Use Information
We may use information to:
• Provide estimates, schedule and perform cleaning services, and manage appointments.
• Communicate about bookings, reminders, invoices, payments, service updates, and customer support.
• Process transactions and maintain business records.
• Personalize and improve our website, services, and customer experience.
• Protect our customers, employees, website, and business from fraud, misuse, or security threats.
• Comply with legal, tax, insurance, accounting, and regulatory obligations.
• Send marketing communications when permitted by law. You may unsubscribe from promotional emails or texts at any time.
How We Share Information
We may share information with service providers that help operate our business, including website hosting, scheduling, customer-management, communications, analytics, payment-processing, accounting, and technology providers. These providers may include Wix, Housecall Pro, and applicable payment processors.
We may also disclose information when required by law; to protect the rights, safety, and property of our customers, employees, or business; in connection with an insurance claim or legal proceeding; or during a business transfer, merger, financing, or sale.
We do not sell personal information for money. We do not knowingly use personal information for profiling that produces legal or similarly significant decisions. If our practices change, we will update this policy and provide any notice or choice required by law.
Cookies and Analytics
Our website and service providers may use cookies and similar technologies for website functionality, security, analytics, and performance. You may control cookies through your browser settings. Disabling cookies may affect certain website features.
Data Retention and Security
We retain personal information only as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, or insurance requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission, or storage system can be guaranteed completely secure.
Your Privacy Choices and Rights
Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information; obtain a copy of certain information; opt out of certain uses; or appeal a decision concerning a privacy request.
To submit a privacy request or appeal, contact us using the email address or telephone number below. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.
Children’s Privacy
Our website and cleaning services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through this website. If you believe a child provided information to us, please contact us.
Third-Party Links and Services
Our website may link to third-party websites or services, including Housecall Pro. Their privacy practices are governed by their own policies, and we encourage you to review those policies.
Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The updated effective date will appear at the top of this page.
Contact Us
Only Elevation Cleaning Services
Website: onlyelevation.com
Email: info@onlyelevation.com
Phone: 469-455-4665
Service Area: Collin, Denton, and Dallas Counties, Texas